Depending on your dictionary, a ‘bridge’ may be defined as “anything providing a connection between different things” or “something that forms a connection between one group and another”.
Mercedes-Benz Vans UK Ltd Managing Director Steve Bridge has fostered his own, personal brand of ‘connectivity’ between the manufacturer and some of its biggest and most important customers. It involves spending precious time out on the road, working alongside the men and women who use Mercedes-Benz vans to help them do their jobs.
With that in mind, Steve recently set aside a day from his busy diary to visit the West Midlands headquarters of DPD, which runs a fleet of 4,500 Mercedes-Benz vehicles, the vast majority of them from the Sprinter range. The partnership between the two companies goes back more than 25 years.
DPD had arranged for Steve to join driver Zack Lunn on a delivery round in and around the Black Country town of Dudley so that Steve could see exactly why the reliability of the Sprinter was so important to the role.
Speaking about his van, Zack said: “It does exactly everything that I need it to do.” High praise indeed from a professional driver who, in the 16-and-a-half years that he has worked for DPD, has been inconvenienced by a van breakdown on one, solitary occasion.
Dave Winchcombe, Head of Transport for DPD UK, added: “Mercedes-Benz are an excellent partner, and the Sprinter an excellent van for our operation. We run our vans for five-and- a-half years. Nothing has been as reliable and efficient, or has stood up to our operation like the Sprinter.”
Reflecting on his day as a delivery driver, Steve Bridge explained: “Our trophy cabinet speaks volumes for the Sprinter’s quality. We already know that it’s the most reliable, fuel-efficient, comfortable and safe fleet van on the market, but we’ll never be caught resting on our laurels so we talk constantly to our customers about how we can improve our products and services. In this respect Zack’s feedback is every bit as valuable as that received from his fleet management colleagues.
What I also learned is just how professional DPD’s drivers are. It was a long day but the service Zack delivers is second to none and, as the visible face of the company, he was cheerful and courteous throughout. A great ambassador for a great business!”