Tracking systems can provide vital information to both the fleet manager and to the driver of the vehicle.
Fleet managers can receive real-time alerts about important events such as warnings about vehicle health that could lead to a breakdown or render the vehicle unable to start. They can also access journey or vehicle data, in a wide range of ways, depending on their service provider and the nature of their contract.
Some telematics providers require their customers to download the software onto their office PC or laptop computer. Increasingly however, tracking companies host the software in the Cloud, giving fleet managers log-in access via a web portal. The advantage of a web-based system is that fleet managers have 24/7 access from any computer or tablet, whether they are on the move, at home, or in the office. Some providers now also offer mobile apps, granting even easier and more convenient access.
The most common way for drivers to read and analyse their own journey data is also via smart phone app. The systems are designed so that a driver can only see their personal data; whereas the fleet manager has a complete overview of everyone’s location, journeys and driving style.
It is increasingly common for drivers to have access via these smart phone apps, as many tracking systems now include driver behaviour analytics. This technology monitors each driver’s performance and gives them a score for each journey, enabling them to identify and address bad habits that can impact on safety and fuel economy.